Local Government & Councils Industry Services

Our Local Government & Councils Services

Cities We Serve

Services

• WCAG 2.1 AA Compliant Website Development
• Secure Online Forms and E-Service Portals
• Government System Integration and APIs
• Citizen Engagement and Consultation Platforms
• Freedom of Information Compliance Systems
• Emergency Communication and Alert Systems
• Democratic Participation Tools (Voting, Petitions)
• Multilingual and Easy-Read Content Management
• Planning Application and Licensing Portals
• Council Meeting Live Streaming and Archives
• Public Service Directory and Contact Systems
• Digital Transformation Strategy and Training
• Cyber Security and Data Protection Implementation
• Public Document Management and Search
• Community Forum and Feedback Collection
• Performance Analytics and Citizen Satisfaction Monitoring

Featured Projects

• Hampshire County Council Citizen Portal (2024)
  Comprehensive WCAG 2.1 AA compliant portal serving 1.4M residents with integrated services, online forms, and multilingual support. Reduced call centre volume by 60% and achieved 4.6/5 satisfaction scores.
• West Yorkshire Police Community Platform (2024)
  Democratic engagement system with consultation tools, crime reporting, and community forums. Increased public participation by 450% with 12,000+ active users contributing to policy development.
• Birmingham City Planning Application System (2023)
  Digital planning portal with real-time tracking, document upload, and automated notifications. Reduced processing time by 40% while improving transparency and resident satisfaction by 85%.
• Scottish Parliament Multi-Language Consultation (2024)
  Accessible consultation platform supporting 8 languages with easy-read versions and visual aids. Engaged 15,000+ citizens in policy development, reaching previously underrepresented communities.
• Greater Manchester Transport Integration Hub (2023)
  Cross-authority service portal combining transport, housing, and planning services with single sign-on. Improved departmental efficiency by 55% and enhanced citizen experience across 10 councils.
• Devon Emergency Communication Network (2024)
  Multi-channel alert system with SMS, email, and social media integration for emergency management. Successfully reached 400K+ residents during flood events with 99.9% message delivery rate.
• Rural Parish Council Digital Transformation (2023)
  Shared platform serving 150+ parish councils with meeting management, document sharing, and citizen engagement tools. Reduced individual IT costs by 70% while improving rural democratic participation.

Industry Facts

• WCAG 2.1 AA accessibility compliance is legally mandated for all UK public sector websites, with non-compliance potentially resulting in discrimination lawsuits and regulatory action.
• Digital-first government services reduce administrative costs by 50-70% per transaction while providing 24/7 availability that 89% of citizens now expect from public services.
• Online consultation platforms increase civic participation by 300-500%, with younger demographics 8x more likely to engage digitally than through traditional public meetings.
• 78% of UK citizens prefer online government services over phone or in-person interactions, with mobile usage accounting for 65% of all government website traffic.
• Automated government forms reduce processing errors by 85% and cut average handling time from 45 minutes to 8 minutes per application or enquiry.
• Multi-channel emergency communication systems reach 95% more residents during crises compared to traditional methods, with SMS and email proving most effective.
• Government websites with multilingual support serve 25% more diverse communities effectively, crucial for areas with significant immigrant or refugee populations.
• Digital transformation in local government typically delivers £2.50 in savings for every £1 invested, with payback periods averaging 18-24 months for comprehensive implementations.
• Secure online document sharing reduces Freedom of Information response times by 60% while ensuring better compliance with transparency obligations and audit trails.
• Integrated government service platforms reduce citizen frustration by 70%, with single sign-on and cross-departmental data sharing eliminating duplicate form completion and improving user experience.

Client Testimonials

• Hampshire County Council: Our new citizen portal reduced call centre volume by 60% while improving service satisfaction scores from 3.4 to 4.6. Online form submissions increased 280% with 24/7 availability.
• Camden Borough Planning Department: The planning application portal streamlined our process, reducing application processing time by 40% and providing real-time updates that improved resident satisfaction by 85%.
• West Yorkshire Police Authority: Community engagement platform increased public consultation participation by 450%, with 12,000+ residents contributing to policy development through accessible online tools.
• Birmingham City Council: WCAG 2.1 AA compliant website served 2.3M residents effectively, achieving 100% accessibility audit scores and reducing digital exclusion complaints to zero.
• Scottish Parliament Consultation Team: Multi-language consultation platform engaged 15,000+ citizens in policy development, with translation tools helping reach underrepresented communities previously excluded from democratic processes.
• Greater Manchester Combined Authority: Integrated transport and housing services portal improved cross-departmental efficiency by 55%, with single sign-on reducing duplicate data entry and citizen frustration.
• Devon County Emergency Services: Emergency communication system reached 400K+ residents during flooding events, with automated alerts and multilingual support ensuring community safety and 99.9% message delivery success.
• Northumberland Parish Council Network: Shared digital platform for 150+ parish councils reduced individual IT costs by 70% while improving service delivery and democratic transparency across rural communities.

FAQs